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  • Writer's pictureJeff Guymon

CarMax Knoxville

Before Heading to CarMax Knoxville - it's worth giving a few quick facts about the Knoxville location and what makes it so great compared to other locations.

Where is CarMax Knoxville Located?


Phone Number: (865) 218-7840

Hours of Operation:

Car lot & showroom hours

Monday - Friday: 10AM - 9PM

Saturday: 9AM - 9PM

Sunday: 12PM - 7PM

Service Repair Hours

Monday - Friday: 7:30AM - 6PM

This location offers appointments and walk-ins, curbside purchases and curbside pickup, vehicle delivery within 60 miles, solo test drives, and a money-back guarantee.

NOTE: Stay informed on CarMax’s response to the COVID-19 pandemic at

What Are the Reviews Like for CarMax Knoxville?

Customers generally report having a good experience at the Knoxville CarMax retailer. The car buying experience depends largely on who the car salesman is. Those who are fortunate enough to work with a good sales associate will praise them and the customer service they received. Likewise, ending up with a rep who is only there to sell cars and is not helpful results in a poor review.

Below are ratings from reputable sources:

  • Yelp: 3.5 out of 5 stars

Several customers describe having an excellent buying experience, but a common complaint for this location was that their experience with the service department was frustrating. After purchasing vehicles from CarMax, many reported having to come back not long after to deal with repairs. These buyers fault CarMax since they claim to conduct a 125+ point inspection on all vehicles. Other buyers did not have a good experience when it came to financing services. Many customers were given the run around and ultimately took their business elsewhere.

How Many Vehicles Does CarMax Knoxville Offer?

As of January 2021, CarMax Knoxville has an available inventory of 265 vehicles. Through data analysis, we found that this retailer sells a wide range of makes, but Honda, Ford and Chevrolet are the most abundant. When it comes to the age and mileage of the cars, there is a good distribution of age ranging from 2010 and newer, though most cars are from model years 2017-2019. With mileage it ranges from zero up to 130,000 miles, but most vehicles fall somewhere 20,000-50,000 existing miles. Older vehicles with higher mileage, as well as newer vehicles with low mileage are also for sale at this location.

How Are Cars at CarMax Knoxville Priced?

Based on the chart below, most vehicles available at CarMax Knoxville range from $15,000 to $20,0000. More affordable vehicles you can expect to find are older or high mileage, sedan style vehicles like a 2013 Kia Sportage with 33,000 miles. A car you can expect for around $20,000 would be a 2017 Chrysler Pacifica with 36,000 miles. More expensive vehicles are new (2018+) luxury models (e.g. Land Rover, Mercedes Benz, Audi, etc), reliable makes such as Honda and Toyota, as well as large SUVs and trucks.

What Percentage of the Knoxville Car Market Does CarMax Knoxville Have?

We searched CarGurus to get an idea of how many cars CarMax has available compared to the nearest stores around the city center. CarGurus’ listings of used cars in the Knoxville area that are 2010 and newer, as well as under 100,000 miles total 13,000 vehicles for sale. Based on that number, CarMax Knoxville accounts for a very small portion of the total market at 2.03%.

Keep in mind that the CarGurus listings are of vehicles available across the Knoxville area, and at multiple locations. The advantage of going to CarMax is being able to compare a number of different vehicles at the same time.

Refinance with WithClutch

Purchasing a vehicle comes with the responsibility of beginning to pay it off. Oftentimes dealers charge very high interest rates. Whether you purchased from a dealer or a private-seller, WithClutch can help you save money and time by allowing you to refinance your loan from the comfort of your home! Use the free Auto Loan Refinance Calculator to find out how much you could save.

If this is something that appeals to you, follow these simple steps to begin your refinance journey and get you on the best payment plan to finally be free of your auto loan.

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